Refund policy
Thank you for shopping at the 'On Your Flight Today' store. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 7 days.
- The product is in its original packaging.
- The product isn't used or damaged.
- You have the receipt or proof of purchase.
- Products that do not meet these criteria will not be considered for return.
To initiate a return, please contact us by:
Sending an email to support@ifectiv.aero and provide your order number and the reason for the return.
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damaged items
If you received a damaged product, please notify us immediately for assistance by email: support@ifectiv.aero
Sale items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us: support@ifectiv.aero .